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Feedback
Ease:
QUICK FACTS
• Load survey questions easily.
• Handles multiple choice, ranking, true/false
and open-ended test response questions.
• Scrutinize results privately or publish results
to your members.
• Gets results in hours.
Your contacts can: answer questions at their convenience
from any Internet browser at their own leisure.
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Non-Profits do you feel as though your member satisfaction
rating could be improved?
SOAR WITH SATISFACTION
Feedback Ease™
can identify ways to improving customer satisfaction and retention
rates. How? Our user friendly, multi-purpose, affordable database
program can measure the amount of dissatisfaction and satisfaction
within your foundation through the use of online surveys. In return
you will have created better/more loyal relationships with your
most valuable customers and employees. Identifying and monitoring
your different customer needs/wants/expectations will not only save
you time but also helps eliminate dissatisfaction with in your organization.
Are your members Really Satisfied?
Are your customers really satisfied? Satisfied customers are more
likely to stay with your organization, buy more products and services
and recommend you to new customers. How can you improve customer
satisfaction using Feedback Ease™?
Feedback Ease™
examines the quality of communication between organizations and
its customers. By relating satisfaction levels with other variables;
such as the length of time a customer has been with the organization,
the customer's location, type of business, and even the level of
employee satisfaction in the organization. There are many questions
you can ask that can help you really know your customer. Do your
services represent good quality in their eyes? What do they think
of your delivery platform for communication, and even your premises?
Why are they satisfied by you? Have they ever volunteered/fund raised
for one your competitors? Would they do it again and what was their
reasoning?
What can a survey do for YOU?
A customer satisfaction survey can provide you with t information.
You can use Feedback Ease™ to make informed decisions modify your
products/ services In the end you will be meeting customer requirements,
and ultimately increase the profitability of your organization.
SHARE A VOICE; One of Satisfaction
Gain greater insight into the needs, wants and expectations of everyone.
When identifying and addressing potential or known areas of dissatisfaction
with your foundation you should:
- Identify the main area of dissatisfaction.
- Create a survey that will be directed to those who feel/believe
that this area is one of dissatisfaction.
- Develop questioning that raises issues regarding your customers
attitudes and beliefs and the duration it has existed along with
their belief on how and what resources are needed to solve the
problem.
- Send the survey out.
- Feedback Ease™ will measure the extent of the dissatisfaction
as well as pinpoint likely and well-desired solutions.
- Apply a solution developed from your members/stakeholders/input
and your judgment. This will allow you to watch the satisfaction
within your organization soar.
- Send out a follow-up survey to make sure all was taken care
of/ acknowledge the outcome/measurement ratings of new and old
dissatisfaction in relation to past, current and desired future
turnout.
Identifying/ Addressing Potential areas of dissatisfaction
within your foundation through surveying
TRACKING: Agencies, Churches, Non-Profit Foundations, and Clubs…
- Track volunteers/club leaders
- Youth members clubs/churches/ grade levels
- Adult members of clubs/churches
- Registration forms
- Track participants by demographics/zip code
- Track programs/fundraising events- outcome
- Record and print success stories generated forms survey
- Track donations received from individuals or organizations/purpose
donor amount…
- Track details of donated items: Who, description, category,
estimated value
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